Question 1

How does VertBuild's compliance monitoring work?

Accepted Answer

VertBuild continuously monitors regulatory changes across all jurisdictions where your properties are located. We track deadlines, filing requirements, and regulatory updates, sending you proactive alerts to ensure you never miss a compliance deadline.

Question 2

What's included in the setup fee?

Accepted Answer

The one-time setup fee covers complete onboarding including: 360° compliance review, property data ingestion, jurisdiction mapping, dashboard configuration, alert setup, and dedicated onboarding support with a summary report of findings.

Question 3

How do penalty protection guarantees work?

Accepted Answer

Complete plans cover up to 50% of eligible penalties due to our oversight, while Turnkey plans offer up to 100% coverage. Protection applies only to buildings with active monitoring and excludes penalties from client inaction or inaccurate data provided by the client.

Question 4

Can I upgrade or downgrade my service package?

Accepted Answer

Yes, you can change your service package at any time. Upgrades take effect immediately, while downgrades take effect at your next billing cycle. Contact your account manager for assistance with package changes.

Question 5

What jurisdictions do you cover?

Accepted Answer

VertBuild covers compliance requirements across all major U.S. cities, counties, and states including NYC Local Law 97, BERDO (Boston), and emerging regulations nationwide. We're continuously expanding our coverage as new regulations emerge.

Question 6

How do I add or remove properties from monitoring?

Accepted Answer

Properties can be added or removed through your dashboard or by contacting your account manager. New properties require a brief onboarding process to ensure proper compliance mapping, while removed properties stop monitoring at the end of the billing cycle.

Question 7

What support is included with each package?

Accepted Answer

Essentials includes standard support (48h response), Complete includes expedited support (24h response), and Turnkey includes priority same-day response with a senior consultant account manager.

Question 8

Do you provide compliance filing services?

Accepted Answer

Complete and Turnkey packages include full-service exemption filing and energy benchmarking submissions. Essentials package focuses on monitoring and alerts, with filing services available as add-ons.

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