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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your data.

Last updated: January 2025

Privacy Overview

VertBuild is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, share, and protect information when you use our compliance monitoring services.

We collect only the information necessary to provide effective compliance monitoring and never sell personal data to third parties.

1. Information We Collect

Property Information

  • Property addresses and building characteristics
  • Square footage, occupancy type, and energy systems
  • Building permits, modifications, and compliance history
  • Energy usage data and benchmark submissions

Account Information

  • Name, email address, phone number, and job title
  • Company information and billing details
  • User preferences and dashboard settings
  • Communication preferences and contact history

Usage Information

  • Login activity and dashboard usage patterns
  • Feature usage and interaction data
  • Device information and browser details
  • IP addresses and general location data

2. How We Use Your Information

Service Delivery

  • Monitor compliance requirements specific to your properties
  • Send timely alerts about regulatory deadlines and changes
  • Generate compliance reports and documentation
  • Provide penalty protection coverage where applicable

Communication

  • Send compliance alerts, reminders, and updates
  • Provide customer support and account management
  • Share regulatory news and industry insights
  • Send service announcements and security updates

Service Improvement

  • Improve our compliance monitoring algorithms
  • Enhance user experience and platform functionality
  • Develop new features and service offerings
  • Ensure system security and prevent fraud

3. Information Sharing

We Never Sell Your Data

VertBuild does not sell, rent, or trade personal information to third parties for marketing purposes.

Limited Sharing Circumstances

  • Service Providers: Trusted third parties who help deliver our services (cloud hosting, email delivery, payment processing)
  • Legal Requirements: When required by law, court order, or to protect rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales (with user notification)
  • Consent: With your explicit permission for specific purposes

Regulatory Filings

For Complete and Turnkey packages, we may submit compliance filings on your behalf to relevant regulatory agencies as part of our service offering. This is done only with your authorization and as specified in your service agreement.

4. Data Security

Security Measures

  • End-to-end encryption for data transmission
  • Encrypted data storage with regular security audits
  • Multi-factor authentication and access controls
  • Regular security training for all employees
  • Incident response and breach notification procedures

While we implement industry-standard security measures, no system is completely secure. We continuously monitor and update our security practices to protect your information.

5. Your Rights and Choices

Data Access and Control

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Portability: Receive your data in a structured, machine-readable format

Communication Preferences

You can opt out of non-essential communications at any time. However, we may still send service-related messages critical to your compliance monitoring (such as deadline alerts and security notifications).

Account Deletion

You may request account deletion at any time. We'll delete your personal information within 30 days, except for data we're legally required to retain for regulatory or financial purposes.

6. Data Retention

Active Service Period: We retain your information as long as your account is active or as needed to provide services.

Post-Termination: After service termination, we retain compliance data for 7 years to meet regulatory requirements and provide historical records if needed.

Legal Requirements: Some information may be retained longer if required by law, such as financial records and regulatory filings.

7. Cookies and Tracking

We use cookies and similar technologies to improve user experience, remember preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

Types of Cookies

  • Essential: Required for platform functionality and security
  • Functional: Remember your preferences and settings
  • Analytics: Help us understand how you use our platform
  • Marketing: Used for relevant communications (opt-in only)

8. International Data Transfers

VertBuild operates primarily in the United States. If you're located outside the US, your information may be transferred to and processed in the US, which may have different data protection laws than your jurisdiction.

We ensure appropriate safeguards are in place for international transfers, including contractual protections and adherence to applicable data transfer frameworks.

9. Children's Privacy

VertBuild services are designed for businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or platform notifications at least 30 days before taking effect.

Continued use of our services after policy updates constitutes acceptance of the revised policy.

Privacy Questions?

If you have questions about this Privacy Policy or want to exercise your data rights, please contact our privacy team.

Privacy Officer Contact:

VertBuild Privacy Team
Email: privacy@vertbuild.ai
Phone: 1-555-VERT-BUILD