These terms govern your use of VertBuild's compliance monitoring services
Last updated: January 2025
VertBuild provides compliance monitoring, alert services, and regulatory tracking for commercial and residential properties. By using our services, you agree to these terms and our Privacy Policy.
Our services include but are not limited to: compliance deadline tracking, regulatory change notifications, penalty protection guarantees (where applicable), and administrative support for compliance filings.
All packages include a one-time setup fee covering property data ingestion, compliance mapping, dashboard configuration, and onboarding support. Setup typically takes 5-10 business days from contract signing.
Penalty protection applies only to penalties resulting from VertBuild's oversight or delay in providing required notifications. Protection excludes penalties due to:
Clients must provide accurate and complete property information including square footage, occupancy type, energy systems, and building modifications. Updates must be reported within 30 days of any changes.
Clients are responsible for taking appropriate action on compliance alerts within specified timeframes. VertBuild provides notifications and guidance but cannot guarantee compliance if clients fail to act on provided information.
Clients must maintain current contact information and ensure authorized personnel have access to VertBuild dashboards and communications. Missed notifications due to outdated contact information are client responsibility.
Billing Cycle: Monthly recurring charges are billed in advance. Setup fees are due upon contract signing.
Payment Terms: Net 30 days from invoice date. Late payments may result in service suspension and 1.5% monthly late fees.
Package Changes: Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle.
Cancellation: Services may be cancelled with 30 days written notice. Setup fees are non-refundable. Penalty protection coverage ends immediately upon cancellation.
Service Availability: We aim for 99.5% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance.
Liability Limits: VertBuild's total liability is limited to the amount paid for services in the 12 months preceding any claim, excluding penalty protection benefits where applicable.
Client data is protected according to our Privacy Policy. VertBuild maintains appropriate security measures and will not share client information without consent, except as required by law.
Data Retention: Property and compliance data is retained for the duration of service plus 7 years for regulatory purposes. Clients may request data deletion subject to legal retention requirements.
Third-Party Access: VertBuild may use trusted third-party services for data processing and storage, all bound by appropriate confidentiality agreements.
Either party may terminate services with 30 days written notice. VertBuild may immediately terminate for non-payment, breach of terms, or fraudulent activity.
Upon termination, clients retain access to historical compliance data for 90 days. Active penalty protection coverage ends immediately unless otherwise agreed in writing.
VertBuild may update these terms with 30 days notice for material changes. Continued use of services constitutes acceptance of modified terms. Clients may terminate services if they disagree with changes.
If you have questions about these terms or need clarification on any aspect of our services, please contact our legal team.